Pro Fit Badminton (PFB) collect, use, disclose and manage personal information (which includes sensitive information and health information) about people using its facilities and services and its staff. PFB is committed to protecting personal information in accordance with legislation, such as the Privacy and Data Protection Act 2014 and Freedom of Information Act 1982.

When does PFB collect personal information

Personal information may be collected when you:

• book court via phone;

• book court via online booking system;

• participate in any social events held at PFB;

• participate in any competitions held at PFB;

• access the PFB website;

• contact PFB via email, telephone or mail or engage with PFB via social media;

• attend PFB premises subject to surveillance.

Personal information may also be collected where PFB is required to do so by law (for education, child protection, work health and safety laws, charitable collections, medical treatment, or other legislation in Australia).

How does PFB collect personal information

PFB, and third parties to whom we may disclose personal information, may collect, hold and use your personal information to:

• verify your identity;

• complete background and security checks;

• respond to safety and emergency situations;

• address security and crime-prevention and detection purposes;

• conduct research, develop, run, administer and market competitions, programs, activities and other events relating to PFB and its services;

• conduct research, develop and market products, services, merchandise and special offers made available by us and third parties;

• keep you informed of news and information relating to various PFB events, activities and opportunities via various mediums;

• administer, manage and provide you with access to PFB website;

• comply with legislative requirements, such as the Child Safety Standards.

The PFB may disclose personal information to a range of organisations which include, but are not limited to:

1. entities engaged by the PFB to carry out functions and activities on the PFB’s behalf, including direct marketing;

2. our professional advisers, including accountants, auditors and lawyers;

3. insurers;

4. relevant bodies such various national and state sporting bodies, federal and state departments relating to health and sports;

5. law enforcement agencies; and

6. in other circumstances permitted by law.

Resolving privacy issues and complaints

You may contact the PFB at the contact details below:

• to request a copy of the PFB Privacy Policy;

• to seek further information about the PFB’s collection, use, disclosure and management of personal information; or

• to raise any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information. We will respond to your complaint within a reasonable period and try to resolve your complaint for you.

PFB may amend this Privacy Policy from time to time.